At a Glance
The client was an American manufacturing company looking to provide customers with a more holistic mobility experience. The digital strategy of the client centered around creating a personalized relationship with customers, developing new business models, and improving existing business processes. AI was already extensively used in R&D, enabling the digital supply chain driven through digital manufacturing and predictive maintenance.
The Story
Stratify 360 deployed robotic process automation (RPA) to perform clerical tasks and leveraged advanced analytics to become a data-driven organization. This resulted in significant cost savings and improved overall efficiency. Leveraging a proprietary change management framework, Stratify 360 carefully enforced cultural change and launched small pilots in preparation of the implementation.
The results led to additional savings for business units and doubled profits. A reduction in fuel consumption was observed which translates into annual savings for long-haul transport. The client shifted its business model from simply selling products to a service guaranteeing performance, helping it achieve higher customer satisfaction, increased loyalty, and raised EBITDA margins.
